Refund policy
Last updated:
We want Pro and Max to be worth it. If they aren't, here's how refunds and cancelling work.
7-day refund on your first payment
If you're not happy with your plan, email us within 7 days of your first payment and we'll refund it in full. You don't need a reason.
This covers your first payment only. Later payments aren't refunded, but you can cancel anytime so you're not charged again.
Cancel anytime
Cancel from your account page whenever you like. You keep your plan until the end of the period you've paid for, then your account moves to the Free plan. Your resumes stay yours either way.
On the free Pro trial nothing is charged. Cancel before the trial ends and you won't pay anything; otherwise your first Pro payment is taken when it ends, and the 7 days above start from that payment.
How to ask for a refund
- Email hello@ottosensei.com from the address you sign in with, within 7 days of your first payment.
- We refund the payment through Creem, our merchant of record.
- The money goes back to your original payment method. It can take a few business days to show up, depending on your bank.
Deleting your account
Deleting your account cancels your paid plan right away, and you won't be charged again. It ends at that moment rather than at the end of the period you've paid for.
This policy doesn't affect any rights you have under consumer laws where you live.